TLC Auto Glass

Welcome to the TLC Auto Glass Community Q and A, your definitive resource for all things related to auto glass repair, replacement, and insurance in Katy, TX & the surrounding areas.

We created this page to provide clear, trustworthy answers to the questions drivers ask us most often—from “How much does it cost to repair a rock chip?” to “What does my insurance cover?” Our goal is to make the process of getting your windshield or side window fixed simple, safe, and stress-free. As your trusted local auto glass shop, we’re here to share our expertise and help you make the best decision for your vehicle.

Community Q and A: Auto glass shop

Cost and Time:

A. How much does it cost to repair a crack on a windshield?

The cost of windshield repair is typically significantly lower than a full replacement. In the Katy, TX area, the final cost depends on the size and location of the damage and your insurance coverage. Most comprehensive auto insurance policies will cover rock chip repair with no deductible, meaning the repair is free to you. If paying out-of-pocket, TLC Auto Glass offers competitive pricing for repairing chips and short cracks that meet safety standards.

B. How much does it take to get a windshield fixed?

Most standard windshield repairs take less than 30 minutes to complete. If the damage requires a full replacement, the process typically takes about one to two hours to install and cure the adhesive safely. Since TLC Auto Glass offers mobile service across Katy, TX, and the surrounding areas, this quick service can be done right at your home or workplace for maximum convenience.

C. Is fixing a windshield worth it?

Yes, fixing a windshield is absolutely worth it. A professional repair is always a better option than replacement when possible because it is faster, less expensive, and maintains the original factory seal of your windshield. Repairing a small chip immediately prevents it from growing into a large crack that compromises your vehicle’s structural integrity, which is essential for driver safety.

Repair vs. Replacement

A. Is it better to repair a cracked windshield or replace it?

Repair is always better than replacement if the damage is minor enough to meet safety standards. Repair is faster, less expensive (often free with insurance), and maintains the original factory seal of your windshield. However, replacement is necessary if the crack is too long, located in the driver’s critical viewing area, or if the structural integrity of the glass is severely compromised. Our certified technicians at TLC Auto Glass will assess the damage to recommend the safest option for drivers in the Katy, TX area.

B. How big a crack can TLC Auto Glass fix?

At TLC Auto Glass, we follow industry safety standards, which means we can typically repair:

  • Cracks that are no longer than 6 inches (about the length of a dollar bill).
  • Chips (Stone Breaks) that are no larger than a quarter.

If the damage exceeds these limits or is directly in the driver’s primary line of sight, a full windshield replacement is required to ensure your vehicle’s safety and proper function of its advanced systems (like ADAS). We offer both mobile repair and replacement services across Katy, TX.

Insurance and Financial Responsibility 

A. Will my insurance fix a cracked windshield?

Yes, in most cases, your insurance will cover a cracked windshield under your comprehensive coverage. Because glass damage is typically considered an “Act of God” and not a collision, the claim is usually treated as a no-fault event. For many drivers in Katy, TX, windshield repair is covered with a zero-dollar deductible, making the service free to you. TLC Auto Glass works directly with all major insurance providers to handle your claim.

B. Who is responsible if a rock hits my windshield?

The damage is covered by your own insurance company under your Comprehensive Coverage policy; there is typically no fault assigned to you or another driver. This is because rock damage is not considered a collision or an at-fault accident. You are only responsible for your deductible (if one applies), which, as noted, is often waived for minor windshield repairs.

C. What does “$500 deductible with full glass” mean?

This term means your policy has a standard $500 deductible for most comprehensive claims (like theft or deer hits), but it also includes a Full Glass Coverage endorsement. This endorsement typically allows glass repairs and replacements to be performed with a lower or zero deductible, overriding the standard $500 deductible specifically for glass claims. Always confirm your exact policy terms with your agent.

D. Will my insurance go up if I claim for a windshield?

Generally, no, your insurance rates should not increase just because you filed a claim for windshield repair or replacement. Insurance carriers view glass damage claims under comprehensive coverage as no-fault incidents, which do not affect your driving record or risk profile in the way an at-fault collision claim would. We encourage all TLC Auto Glass customers to use their coverage to maintain safety.

Logistics and Next Steps

A. What to Do if Your Windshield Gets Hit by a Rock

  • 1. Pull Over Safely: Assess the damage immediately and ensure you are not distracted while driving.
  • 2. Cover the Chip: Immediately cover the damage with a small piece of clear packing tape or a chip repair patch to keep moisture and dirt out.
  • 3. Call TLC Auto Glass: Contact our certified team right away for repair or replacement service in the Katy, TX area. Quick action prevents a small chip from spreading into an unrepairable crack.

B. Do dealerships replace cracked windshields?

Yes, dealerships can replace cracked windshields, but they are often not the optimal choice. Dealerships typically outsource the work to a third party or charge a significantly higher price than dedicated auto glass specialists. For the fastest service, professional-grade materials, and a lifetime guarantee, your best option is to choose a certified auto glass shop like TLC Auto Glass in Katy, TX.

Read Our 5-Star Reviews from Katy, TX, Owners

See why local drivers trust us for fast, flawless installs; their experiences prove that choosing pros for Ford windshield replacement in Texas pays off in safety, clarity, and durability.

4.9
Based on 262 reviews
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Mohammad Elhaj
12:18 02 Sep 25
Great experience, windshield replaced in 15 minutes. Fast and easy, very nice staff, definitely recommend!
Response from the owner 05:06 03 Sep 25
Thanks for your review! We’re glad your vehicle windshield replacement was fast and easy. We truly appreciate your recommendation!
Kevin Tuldanes
17:39 14 Aug 25
The service is excellent. They took care of my car very quick and the staff and owner are very nice. Would come back again for future windshield repairs and replacement. Customer satisfied here.
Response from the owner 09:44 21 Aug 25
Thank you so much for 5 stars and your kind words
Mely Torres
23:41 31 Jul 25
I visited TLC Auto glass to notarize a document and Mr. Baha was very professional and helpful.
Response from the owner 16:05 01 Aug 25
THANK YOU
Simon Lin
00:00 31 Jul 25
Replaced the passenger rear window for my daughter's white Toyota. Quick service - less than 2 hours and really affordable!!!
Response from the owner 13:03 31 Jul 25
THANK YOU THANK YOU SO SO MUCH
Ricky Rice
18:29 25 Jul 25
I contacted TLC Auto Glass to day to replace a window in my truck and they did a wonderful job. Very professional and quick service. I would have no issues with doing business with them again.
Response from the owner 13:10 26 Jul 25
THANK YOU
Chinelo Uzoechina
20:38 24 Jul 25
FIVE STAR SERVICE! I called and was able to get my car window fixed same day after a break in. Very affordable and timely as well. I 100% recommend!
Response from the owner 13:30 25 Jul 25
I THANK YOU
Kathleen Paniagua
01:35 20 Jul 25
TLC Auto Window did a great job! They fixed my window really fast and provided excellent service. Super friendly and efficient — highly recommend!
Response from the owner 13:19 21 Jul 25
THANK YOU SO SO MUCH
Mark S.
23:45 12 Jul 25
About the best experience I’ve had with anything related to automotive, ever. Stuck to their estimate and also delivered earlier than they said they would. Mine was work to fix a non functional moonroof, so they do more than just glass.
Response from the owner 13:11 14 Jul 25
THANK YOU
Jack Hamilton
02:03 18 Jun 25
He replaced my semi-truck windshield. He was quick. Price was very fair. You can trust this place with your vehicles. 👍👍👍
Response from the owner 18:53 18 Jun 25
THANK YOU
Michael Robinson
16:12 17 Jun 25
Got to my glass replacement first thing. Price and service was exceptional. Recommend highly.
Response from the owner 17:40 17 Jun 25
THANK YOU THANKS
Michael Carr
17:20 10 Jun 25
Easy to get a quote, they responded quickly, did a great job, and price was fair.
💯 recommend!
Response from the owner 17:34 10 Jun 25
THANK YOU
Donnale Dean
17:03 07 Jun 25
Excellent service with great personality
Response from the owner 12:54 09 Jun 25
THANK YOU
Katrina Kokoska Corona
01:19 19 Dec 23
So thankful for TLC Autoglass. My sunroof was shattered when someone on an overpass hit my car with a rock. I was getting quotes with super broad ranges, and I was struggling to find a place I felt was trustworthy.
I hit Facebook up for recs and found TLC. I was given a straightforward quote at a great price. The work was done quickly and looks great. It has already rained, and no issues. Good as new!
LaShundria Carter
00:27 17 Dec 23
TLC helped me when I was in a pinch. Sent one of the guys out of their way to get the window I needed from their warehouse. Everyone was kind and extremely helpful! Thank you so much!
shavaiz khan
21:44 16 Dec 23
Today I came here for Rock Chip repair. They repaired my Rock Chip very perfectly. I would recommend you to contact them for any repairs related to your Car.
Ahmed Lotfy
16:50 15 Dec 23
Lissa Roberts
05:41 09 Dec 23
Took me in for a same day appointment, and had my car back 4 hours later. A nice gentleman brought me back home, and taught me a bit about cars. I found the service to be wonderful, and felt the price was fair. Thanks for making a stressful situation an easy process.
hoiitswil ahaioonga
22:51 25 Nov 23
Bought my Honda Civic Hatchback EX 2017 for windshield replacement. Paid $295 for the windshield, molding, and labor. Paid additional $24.34 for the tax. Total amount paid was $319.43 Owner is friendly and will give you options. 30 minutes its done. But you need to call them first just to make sure they will accommodate you.
Mikaela Wittmer
22:06 11 Nov 23
Had a large crack in my windshield and needed replacing. Called and received service on the same day at my home. Great customer service and took care of my car in less than an hour. I will definitely be using this business again for any more car window needs!
James Hopson
15:59 29 Oct 23
My wife sunroof and front windshield were hit and the sunroof shattered by debris on the highway. My insurance was reticent to accept to claim as a glass claim. The owner advised me to push them and they eventually (4 days later) changed my claim to a glass claim. Then, when the inspector came there, the owner made sure that my claim was handled correctly. Also the installation was flawless. The dude cares about his customers. I absolutely recommend the shop if you are looking for great service.


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